Return Policy

We cannot accept returns on handmade items and custom orders. Please make sure to read the detailed descriptions of hand embroidered and hand beaded items before you purchase. That said, we hope that each and every client will be happy with their experience. If an issue arises with your handmade or custom order, please contact us. We will do our best to make it right.

For all other items such as packaged pens, notebooks, fabric, etc: You can return unused, unopened items in their original condition and original packaging within 30 days of delivery for a full refund. The refund will be for the purchase price of the returned items. Shipping and handling fees will not be refunded.

Please note:

  • Shipping charges are not refundable on returned items. (If we made a mistake with your order, or if the item is defective, we may refund the cost of shipping back the items.)

  • We cannot exchange items. (The original item must first be returned to us for a refund, and a separate purchase placed via our website for the alternative item.)

  • We cannot issue refunds for PDFs or any downloadable file.

  • We cannot issue a refund before we receive the returned items.

How to Initiate a Return

To initiate a return, you must first obtain a Return Number from us. Email hello@smallwoods-studios.com with “Return Request #(your order number)” in the subject line of your email. Note that “your order number” should match the order number that includes the goods you want to return. We will not initiate the return process for any order that has not yet shipped from us.

If you choose to return an item, we recommend using a shipping method that can be tracked and insured for your protection. We cannot issue refunds on items not returned to or received by us.

Credit for returned items will be applied to the credit card used to make the purchase. Returns will be applied to this same credit card within 5 to 10 days of the returned items being received by Smallwoods Studios.

Refunds & Credits

As soon as we receive your returned goods, we will notify you via email. Your credit card should be credited within 10 business days of the time that you receive this email from us. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution's billing cycle.

Defective / Damaged Items

If you receive defective or damaged merchandise, please contact us within 15 days for assistance. We accept no responsibility for damage incurred during use of our products. 

Delayed / Lost / Returned Shipments

Orders are shipped to the address you provide to us at checkout. We do not take responsibility for delays experienced by the USPS, or for replacement or refund of lost orders submitted to us with incorrect or incomplete delivery information.

Your order may be delayed if an item is out of inventory, or we have a question for you about your order. We reserve the right to delay shipment of any order we have a question about. We will contact you first by the email address provided to us with your order and then by phone, if a phone number was given. We accept no responsibility for delays pending communication about your order.

If your order comes back to us marked "Return to Sender - Attempted Not Known" by the USPS, we will contact you for an alternate or corrected address. We will re-ship returned orders of shipping charges under $10.00, one time, free of new shipping charges. If the order is returned to us a second time, renewed shipping charges will apply.

Indemnification

You agree to indemnify, defend, and hold harmless Smallwoods Studios from any and all claims, liability, damages, and/or costs that arise from your use of any of Smallwoods Studios services.

PAYMENT

Orders may be placed online. When you place an order, you agree to the price and terms indicated on this website. When you use a credit card to place an order, the billing address you provide must match the billing address that is on file with the financial institution that issued the credit card. If a credit card authorization fails, we reserve the right to cancel your order.

Email hello@smallwoods-studios.com if you require a different method of payment.

Changes / Cancellations

No cancellations can be made to your order once it has been placed.